# chatbox services provide support to management

Glia Digital Customer Service Technology for Financial Enterprises and Beyond » The Glia unified interaction platform transforms how financial institutions connect with their customers using Messaging, Video, Voice, CoBrowsing, and AI. Glia.com

Support FAQ » Need help and support with your SAP Concur products? Find in depth resources, information and FAQs for users and administrators. Concur.com

Stop Trying to Delight Your Customers » Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics that every company should adopt: Reduce the need for repeat calls by anticipating and dealing with related downstream issues; arm reps to address the emotional side of customer interactions; minimize the need for customers to switch service channels; elicit and use feedback from disgruntled or struggling customers; and focus on problem solving, not speed. The authors also introduce the Customer Effort Score and show that it is a better predictor of loyalty than customer satisfaction measures or the Net Promoter Score. And th Hbr.org

Using my own knowledge base with GPT-4 » I am building a Chatbox for IT at my college. It will be a live chatbox where clients can ask questions. We have a college knowledge base, and I was wondering how I could integrate that with the GPT-4 engine? Community.openai.com

ESPN Fantasy Chat Basics (LM Leagues Only) » Team Managers in League Manager leagues are able to use a league-specific chat channel to communicate with the league or another manager. There will also be a Matchup Chat channel where you can ban… Support.espn.com