# chatbox services provide support to employees

how to leave a good customer service review? | T-Mobile Community » I am hoping to leave a review about some excellent service I received. I thought a survey would begin after the call, but it never came. Is there a way for me to leave a positive review for an employee if they provided me with their name@T-Mobile? Community.t-mobile.com

Contact Us | Amtrak » Contact Amtrak with questions about your reservation or feedback about your rail trip. Just share your your contact information and we'll be in touch. Amtrak.com

Video Conferencing, Meetings, Calling | Microsoft Teams » Working together is easier with Microsoft Teams. Tools and files are always available in one place that's designed to help you connect naturally, stay organized and bring ideas to life.* Microsoft.com

Stop Trying to Delight Your Customers » Reprint: R1007L The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics that every company should adopt: Reduce the need for repeat calls by anticipating and dealing with related downstream issues; arm reps to address the emotional side of customer interactions; minimize the need for customers to switch service channels; elicit and use feedback from disgruntled or struggling customers; and focus on problem solving, not speed. The authors also introduce the Customer Effort Score and show that it is a better predictor of loyalty than customer satisfaction measures or the Net Promoter Score. And th Hbr.org